Waiting staff job description:
Waitress, waiter, runner or server, this role has multiple names along with multiple variations of duties. From serving food and drinks to relaying the ingredients and preparation of meals to customers, the job role requires multi-tasking skills, great customer service and high energy levels. Find out more below...
Duties May Include:
Showing customers to their table
Taking food and drink orders from customers
Answering queries about food ingredients, preparation and recommendations
Serving customers their meals and requested drinks
Providing the bill and taking payments
Setting and clearing tables
Duties may vary dependant on the policies and capacity of the establishment but many of the outlined tasks will be conducted on a daily basis.
Tips can raise potential earnings substantially
Work hours can be flexible and full-time and part time jobs are available in this role
It's a typically social work environment
Some workplaces offer free or discounted food to staff
Challenges May Include:
Customer service is necessary for the role and must be maintained throughout service
Work can be fast paced and pressured at peak times
Dealing with difficult customers and complaints
Working weekends and evenings may be required
Experience is preferable however training may be provided
A minimum age requirement may be necessary if serving alcohol
U.S eligibility to work
Working hours tend to be structured in shifts which may include weekends and evenings. In some cases shifts can be flexible and both part-time and full-time work are commonly available. Additional shifts may be available to pick up on request.
This is typically determined by hourly wage, customer tips and establishment type. The average hourly wage is around $4.89 however this is excluding customer tips, which can be very lucrative.