Hotel receptionists can also be referred to as front desk agents or front desk clerks. The hotel receptionist is the first point of contact that a guest has with the hotel. This is where prospective guests are given their first impression of the staff in the hotel. Let us guide you through the requirements and what to expect...
The receptionist must present and set the standard of customer service that the guest should expect during their stay.
Receptionist Duties May Include:
Meeting and checking in guests
Managing reservations via phone, email, fax or in person
Answering guests inquiries and requests
Receiving and passing on messages for guests
Checking guests out on departure and taking payment
Using a computerized reservation system (in many cases)
Challenges May Include:
Dealing with a variety of behaviour from guests
Professionally managing complaints and problems
Performing multiple tasks at one time
Receptionist Work hours:
The role is normally organized into shifts and may have up to 4 shift changes a day if the reception is open for 24 hours. Shift time could include evenings, nights, weekends and public holidays so flexibility may be necessary for this role. This does mean that part-time and seasonal work are often available.
Requirements (this may vary):
Customer service experience and skills
Excellent written and spoken communication skills
Professional and friendly telephone manner
Previous experience in a receptionist / hospitality role
Good administration skills
IT skills - for competence using computerized booking systems
If you are looking for similar roles in reservations and administration, find all the latest opportunities here.