Work on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine. Four Seasons Resort Whistler is the only AAA Five Diamond and Forbes Five Star Resort in all of Canada.
As a Rooms Division Assistant Manager at the Four Seasons Resort Whistler, you would be responsible for supervising the Rooms Division in the respect of the Four Seasons Hotels & Resorts policies and standards, manage a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards.
Preferred Qualifications and Skills
2 years hotel experience
Hotel computer systems knowledge
Strong managerial and supervisory skills
Fluent English (written, spoken and reading)
College degree preferred
Strong commitment to service
In this role, you will:
schedule the Housekeeping team to provide maximum service to guests within budgeted guidelines
train and supervise the Housekeeping team in the performance of their duties
conduct performance evaluations and discipline employees when needed
communicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms
Schedule work to be done daily, collect room and floor status sheets for assigned work areas
Monitor each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, bring employee back to room and coaches the employee on how to correct the deficiency
Coordinate work orders in assigned section
Follow up to be sure work is completed
Release checkout rooms to be sold
Monitor the performance of House Attendants
Assure that there are sufficient supplies on the guest floors
Check cleanliness of guest corridors, stairwells, elevators and Linen Closets
inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed
complete evening Housekeeping report and follow-up on discrepancies
assist other departments as required in resolving problems
act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee
respond properly in any hotel emergency or safety situation
perform other tasks or projects as assigned by hotel management and staff
We look forward to receive your application!