Work on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine. Four Seasons Resort Whistler is the only AAA Five Diamond and Forbes Five Star Resort in all of Canada.
As a Rooms Division Assistant Manager at the Four Seasons Resort Whistler, you would be responsible for supervising the Rooms Division in the respect of the Four Seasons Hotels & Resorts policies and standards.
Preferred Qualifications and Skills
2 years hotel experience
Hotel computer systems knowledge
Strong managerial and supervisory skills
Fluent English (written, spoken and reading)
College degree preferred
Strong commitment to service
In this role, you will:
schedule the Front Office Receptionists/Cashiers to provide maximum service to guests within budgeted guidelines
train Receptionists/Cashiers and supervise them in the performance of their duties
conduct performance evaluations and discipline employees when needed
communicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms
control room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations
handle relocation of guests according to established procedures
maintain close contact with other hotels with regard to their status on full-house nights
ensure adherence to all credit procedures in the Front Office; review High Balance Report and follows up on credit problems with Credit Manager and Front Office Manager
review all Paid Outs, Rebates, Petty Cash disbursements, Direct Billings
check cashiers work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements
inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed
complete evening Housekeeping report and follow-up on discrepancies
assist other departments as required in resolving problems
handle guest problems and complaints, keeping Front Office Manager well-informed as to problems and action taken
act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee
utilize the computer systems in house as well as the telephone switchboard
coordinate arrivals, departures and billing requirements with sales and catering management
ensure room discrepancies are resolved
respond properly in any hotel emergency or safety situation
assist PBX, Reservations, Valet Parking, Concierge, Guest Services and Ski Concierge when business levels warrant
perform other tasks or projects as assigned by hotel management and staff
We look forward to receive your application!