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about 1 year ago
Salary band: Competitive
Salary: Competitive
Location: Nevada, United States, Las Vegas
Job type: Any
Category: Receptionist
Mandarin Oriental, Las Vegas is a sophisticated luxury hotel and residences prominently located at the entrance of CityCenter, a magnificent urban resort destination at the heart of the Las Vegas Strip. Awarded the esteemed AAA Five Diamond Award rating and the coveted Forbes Five-Star award for our Hotel, Spa and Twist by Pierre Gagnaire, we offer spectacular accommodations, a relaxing Spa, fine-dining and legendary service .

Duties and Supporting Responsibilities:

* Accept accurate and complete reservations
* Assist and greet colleagues and guests in a professional manner
* Use guest names and communicate them to the colleagues to ensure five
Star/five diamond service and Mandarin Oriental LQE's
* Assist in monitoring all guest needs and communicating them accordingly
* Assist management team as needed
* Follow the posted opening and closing duties
* Take accurate and complete reservations
* Provide excellent service at all times
* Set and maintain the dining room environment and material perfectly clean
* To have necessary knowledge of menu items to assist guest occasionally
* Assist guest and colleagues courteously and efficiently
* Use the guest name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well
* Coordinate set menus for small groups and distribute copies of the event form accordingly
* Inform restaurant managers on a daily basis of reservations forecast
* Share information of all upcoming events with the concierge team

Required Skills & Experience:

* 1-2 years previous experience as a host/hostess/manager within a luxury food and
beverage setting
* Must have excellent communication skills both written and verbal in the English language
* Ability to work a flexible schedule which includes am, pm, weekends and
* Must have proper phone etiquette and maintain hotel standards
* Must have a working knowledge of computers
* Must have working knowledge and previous experience with opentable.com
* Maintain proper grooming standards, appearance and demeanor
* Ability to handle multiple guest requests


* Multi-lingual

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

Job Details

Reference # 50102
Posted: Nov 18, 2016
Location(s) Mandarin Oriental, Las Vegas, Nevada, U.S.A.
Department Restaurant Outlet
Work Availability Full-time
Job Type Non-Management (Entry)

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