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about 1 year ago
Salary band: Competitive
Salary: Competitive
Location: Florida, United States
Job type: Any
Category: Marketing and PR
Requisition Number 16-2224
Post Date 11/21/2016
Title Sales & Marketing - In House Marketing Supervisor - Tradewinds - St. Pete Beach, FL
Position Type Full Time
Work Hours FSM - Five Days per Week as Scheduled, Must be available to Work Weekends and Holidays
City St. Pete Beach
State FL
Description Purpose:
The In House Marketing Supervisor is responsible for overseeing the day to day activities of the In House Marketing department. Must be able to drive production for all In-House Marketing programs (Owners, Samplers, Renters, and Exchangers). Also responsible for ensuring compliance with established policies, procedures, and systems
* Recruit, train and develop staff; conduct performance appraisals, counseling and coaching sessions per manager delegation
* Manage representative performance standards and penetration
* Maintain site penetration above approved levels without generating guest complaints
* Hold weekly meetings with manager and all associates to address procedures, policies, issues and programs
* Maintain 100% Owner/Guest satisfaction by ensuring guests' concerns are heard and needs are met
* Maximize ticket sales to guests
* Other duties as assigned
Requirements * High school diploma or equivalent
* One year of Timeshare, Management, and Customer Service experience
* Knowledge of Concierge, Web Based Reporting, and basic check in procedures. Customer Service and quality fundamentals, MS Office, Outlook, Word, Excel and PowerPoint, Internet Explorer, company's intranet system and corporate policies and procedures.
"We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test."

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