about 1 year ago
Requisition Number 16-1071
Post Date 11/19/2016
Title Sales & Marketing - Guest Receptionist - Tradewinds Resort - St. Petersburg, FL
Position Type Full Time
Work Hours FSM - Five Days per Week as Scheduled, Must be available to Work Weekends and Holidays
City St. Pete Beach
Description Bluegreen Vacations is currently seeking a dynamic professional to join our team! In the Guest Receptionist role you are responsible for providing excellent customer service to owners and guests of the resort ensuring 100% satisfaction.
*Greet each guest with a superior level of customer service.
*Assist In-House Marketing with their Owner callbacks and guest feedback.
*Have extensive knowledge of the site location, answering any questions that Owners and Non-Owners may have.
*Ensure all appropriate qualifications are met.
*Supply guests with local information, maps to the hotel and the surrounding area.
*Sell tickets for area attractions.
*Supply Sales and Marketing reports as requested.
*Work with Service Center/Call Center staff to ensure guest satisfaction.
*Reconcile the daily inventory.
*Daily data entry.
*May perform other duties as assigned.
Requirements *High School Diploma or equivalent required
*Must have a flexible schedule
*Six months previous customer service and data entry experience
*Knowledge of MS Office Outlook, Word, Excel and Power Point; Internet Explorer; standard office equipment
*Professional and friendly demeanor. Good verbal and written communication skills. Quality service fundamentals and strong organizational skills with the ability to multi-task