about 1 year ago
Requisition Number 15-0878
Post Date 2/17/2016
Title Sales & Marketing - Guest Receptionist - Grande Villas at World Golf Village
Position Type Full Time
Work Hours FSM - Five Days per Week as Scheduled, Must be available to Work Weekends and Holidays
City St. Augustine
Description Bluegreen Vacations is currently seeking a dynamic professional to join our team! In the Guest Receptionist role you are responsible for providing excellent customer service to owners and guests of the resort ensuring 100% satisfaction.
* Greet each guest with a superior level of customer service.
* Assist In-House Marketing with their Owner callbacks and guest feedback.
* Have extensive knowledge of the site location, answering any questions that Owners and Non-Owners may have.
* Ensure all appropriate qualifications are met.
* Supply guests with local information, maps to the hotel and the surrounding area.
* Sell tickets for area attractions.
* Supply Sales and Marketing reports as requested.
* Work with Service Center/Call Center staff to ensure guest satisfaction.
* Reconcile the daily inventory.
* Daily data entry.
* May perform other duties as assigned.
Requirements * High School Diploma or equivalent required.
* Must have a flexible schedule.
* Six months previous customer service and data entry experience.
* Knowledge of MS Office Outlook, Word, Excel and Power Point; Internet Explorer; standard office equipment.
* Professional and friendly demeanor. Good verbal and written communication skills. Quality service fundamentals and strong organizational skills with the ability to multi-task.