10 months ago
Requisition Number 16-2163
Post Date 10/31/2016
Title Resorts - Guest Services Associate - Shenandoah Crossing
Position Type Full Time
Work Hours RESORTS Resort Operating Hours
To provide excellent customer service. The Guest Service Associate is responsible for the efficient and courteous operation of the front desk.
Duties include but are not limited to:
Check guests in/out in the most efficient and courteous manner. Collect balances and post appropriate room charges. Answer and transfer calls using proper telephone etiquette. Answer questions about local restaurants and attractions. Give accurate directions to the resort and local attractions. Make courtesy calls and follow up calls to all guest issues. Coordinate with other departments to ensure a smooth response to guest requests. Run beginning and end of shift reports. Open and close out credit card transactions and cashier audit reports. Balance cash drawer. Process advance deposits when making reservations. Collect money and post the transactions from other departments. Make reservations in the most courteous and efficient manner. Make room moves and stay over requests for guests as needed to ensure guest satisfaction. Run reports and correct errors prior to guest check in. Perform any other inventory management changes as directed from a supervisor or manager.
High school diploma or equivalent (G.E.D.)
Customer Service 1 year
Must have excellent interpersonal skills when dealing with guests, associates, and the general public. Must have knowledge of local area attractions and entertainment. Must be able to learn and adapt to a fast paced environment. Must be able to work independently. Must be able to interact with a wide range of people. Must be PC proficient.
Must be available nights weekends and holidays