9 months ago
At the Four Seasons Resort- Marrakech we are looking for stars to join our amazing property and to be a part of our dream team!
About Four Seasons Hotels and Resorts
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customised service. Currently operating 99 hotels, resorts and residences in major city centres and resort destinations in 41 countries, and with more than 50 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveller reviews and industry awards.
About Four Seasons Resort Marrakech
As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 99 properties in 41 countries.Open since 2011, Four Seasons Resort Marrakech offers a vacation experience of unlimited variety, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.Recent awards and honors include World Travel Awards Morocco's Leading City Hotel, Leading Hotel Suite, Leading MICE Hotel, Leading Spa Resort 2016
Main Duties and Responsibilities
Maintain harmonious and professional relationship with all departments and Home Office.
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Must have strong interpersonal skills and be able to relate to all levels of management.
Must be able to assist hotel guests with technical requirements and issues.
Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.
Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.
Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
Establish and maintain user procedures and hardware familiarization for all systems.
Establish and maintain system security procedures consistent with control requirements and corporate policy.
Maintain accurate records of system files; software and hardware issues and service requirements.
Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).
Administer Lotus Notes, connection to global VPN and other communication tools
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.
As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
Good knowledge and support for Desktop OS and applications.
Provide direct guest support and quality support to function rooms and conference services.
Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.
Is leader of PCI compliance as per the company requirements
Be a business manager.Recommend new applications as requested by hotels to streamline business processes and improve workflow.
Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.
Implement technology “best practices” from other Four Seasons properties that are workable.
Establish product lifecycle management for hardware/software and 10-year capital planning for technology.
Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Resort – Marrakech offers to the guest a special care and a modern take on traditional Moorish architecture next to the Menara Gardens, we provide also to our employee a haven of serenity and a good work environment and a same level of care that we expect to be shared with our clients.
What to expect: You will…
Be able to follow and guaranty the ethics and values of our company such as trust, integrity, respect, honesty, and fairness on a consistent basis.
Be a leader of the Golden Rule which is the foundation for all dealings with our employees and guests: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work.